Coordinator, Special Orders

Coordinator, Special Orders

Birks. Pure Delight

Established since 1879, Birks is a luxury jewellery store whose reputation is built on quality, exclusivity, unique design and excellence in service. We pride ourselves in offering meaningful experiences and in building intimate relationships with each and every one of our clients.


As a Coordinator, Special Orders in our Montreal Corporate Office located in Downtown Montreal, you will get to embody our belief in the promise of a brighter tomorrow through each interaction. As such, you will get to work in a highly motivated team that values excellence, hard work and team work.


Are you our hidden gem?

You will responsible for managing and processing special order requests for the bridal department, liaising with both vendors and Retail teams to maximize sales and customer experience.  You will be client focused with excellent organization skills and the ability to multi-task in a fast pace environment.


To do so, the Coordinator, Special Orders will be expected to…

  • Process special order requests, communicating with all relevant parties on pending enquiries in a timely fashion
  • Follow Special Order procedures and standards to meet merchandise objectives and customer service standards
  • Special Order Purchase Order creation and management
  • Follow up with vendors on Special Order delivery dates and pricing
  • Maintain supplier relationships to benefit and facilitate the special order process
  • Provide feedback on special order activity on a regular basis
  • Establish strong relationships with cross-functional teams and Retail stores to provide key insight to assortment opportunities

Our ideal candidate has…


Bachelor or College Degree


2 years related experience in a customer service position

Excellent communication and customer service skills
Strong organisation skills with attention to detail
Able to multi-task in a fast pace environment
Computer literate (Excel intermediate level)
Bilingual preferred French and English (spoken/written).
Essbase & Microsoft Dynamics D365 or AX2012 Knowledge (strong asset)

Our promise of delight

In return for your commitment to excellence, we offer…

  • Competitive earnings
  • Social benefits
  • Wellness program
  • Award and recognition programs
  • Innovative and unique training programs
  • Employee discounts

At Birks, you will find a management team that truly cares about your professional growth. You will be empowered to be yourself, in order to offer excellent customer service and to create an experience that will build long-lasting client relationships.


Come join us at Birks, and let your true self shine!

Are you the gem we are looking for?